Shipping Timeline

• Orders are processed and shipped within 5-7 business days from the date of purchase.

• Once your order has been shipped, you will receive a confirmation email with tracking information, if applicable.

Shipping Delays

• Please note that JED's Threads is not responsible for delays caused by weather conditions, natural disasters, issues with the shipping carrier, delays caused by third-party suppliers, or other unforeseen events that may affect shipping timelines.

• While we strive to ensure timely delivery, such delays are beyond our control, and we appreciate your understanding.

Returns Policy

We want you to be completely satisfied with your purchase. However, if you are not, we gladly accept returns under the following conditions:

1. Return Period: Items must be returned within 15 days of delivery.

   • To initiate a return, please contact us with your order details and reason for the return.

2. Condition of Items: All returned items must be in their original condition, unworn, unwashed, and free of any damage or alterations.

3. Return Shipping:

   • Buyers are responsible for the cost of return shipping.

   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refunds:

   • Refunds will be issued once the returned item has been received and inspected.

   • Original shipping costs are non-refundable.

Non-Returnable Items

Please note that custom-made or personalized items are non-returnable unless they arrive damaged or defective.

Contact Us

If you have any questions about our shipping or return policies, please don’t hesitate to reach out to us at jedsthreadsny@gmail.com. We’re here to help!